Returns & Refunds

14-Day UK Guarantee - International (30 Days)

THIS GUARANTEE IS ON ELECTRICAL ITEMS ONLY:

If you’re unsatisfied with your first use, the first thing to do is watch the dedicated YouTube videos to determine if your technique is the issue, rather than the products, here is the link to the channel:

https://www.youtube.com/@kevinjuniorbarbers

Here you’ll find Kevin Junior’s barber tips and tricks on how best to use the products.

If after watching the tutorials and using the techniques and advice given you're still not happy with the results, we can start a return.

 PLEASE NOTE, VERY IMPORTANT:

(TERMS AND CONDITIONS)

THE UK 14 DAY RETURN POLICY IS AUTOMATICALLY VOID IF THE PRODUCT COMES INTO ANY CONTACT WITH WATER AND IS NOT A WATERPROOF ITEM!  ALSO THE WARRANTY DOES NOT COVER ACCIDENTAL DAMGE. 

RUNNING THE HEAD / TEETH OF THE SKELETON BEARD TRIMMER UNDER THE TAP TO CLEAN WILL DESTROY THE CIRCUIT BOARD AND THE BATTERY, SO PLEASE DON’T DO IT. USE THE BRUSH PROVIDED ONLY.

IN THE UK , ONCE THE 14 DAYS HAVE PASSED, NON FAULT RETURNS CAN NOT BE ACCEPTED. 

COST OF SHIPPING “NON FAULT” RETURNS ARE AT THE COST OF THE CUSTOMER, NO RETURN LABELS WILL BE ISSUED OR REFUNDS ON SHIPPING GIVEN. 

IF A RETURN IS A “MANUFACTURER DEFAULT”,  AFTER A PASS IS GIVEN FROM INSPECTION, WE WILL THEN REFUND SHIPPING. 

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PLEASE FOLLOW ALL STEPS BELOW:

1. Watch the tutorial videos on YouTube to see if the technique’s shown by Kevin help. 

 2. Videos didn't help? Ok. 

Item(s) must be returned in the EXACT same condition they were received in, with all packaging and accessories intact (No cosmetic damage)

Then Returned exactly how sent, boxed and with everything inside.

3. Item(s) must be posted with full tracking, any loss of item(s) in transit is the responsibility of customer.

4. Remember, Item(s) must be returned within 14 days of customer receiving them.

5. PLEASE PUT A NOTE IN WITH YOUR RETURN WITH YOUR NAME, ADRESS AND REASON FOR RETURN. 

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Manufacturer Warranty!

At Kevin Junior Products™, we stand behind the quality of our products. That's why we offer the 14 day personal guarantee. (30 days for USA, AUS, DUB)

Your satisfaction is our top priority, and we want you to feel confident when shopping with us. 

After the initial 14 (UK) or 30 (international) days it’s then over to the manufacturer warranty which DOES NOT COVER WATER or ACCIDENTAL DAMAGE. 

If you encounter any issues and believe your item has a genuine fault that is 100% not accidental or water damage related, Simply reach out to our customer support team via kevinjuniorproducts@hotmail.com to initiate a return.

(POLITE NOTICE, ALL FAULT RELATED RETURNS ARE HANDED TO THE MANUFACTURER FOR INSPECTION, THEY WILL INSPECT THE PRODUCT TO DETERMINE THE CAUSE. 

Our Return address is below:

Kevin Junior Products Ltd
Ground Floor
Unit 11 Acorn Business Park
Heaton Lane
Stockport
England
SK4 1AS

After we've received and inspected your return we will either replace or refund, depending on what you've requested. 

PLEASE REMEMBER!!!!

REFUNDS ARE VOID IF YOU CLEAN THE SKELETON BEARD TRIMMER OR BLACK KNIGHT FOIL SHAVER WITH WATER, OR ALLOW ANY WATER NEAR THE PRODUCTS!

Refunds are paid back to the original payment method and take up to 5 working days to process.

If after 5 days payment has not arrived, please email kevinjuniorproducts@hotmail.com and report it.

We believe that exceptional customer service goes hand in hand with exceptional products. So shop with peace of mind 🤝

Your satisfaction is our commitment, and we're here to ensure your experience is nothing short of amazing.

Experience worry-free shopping today and explore our wide range of high-quality products.

We can't wait to exceed your expectations!

Kevin Junior Products™

VAT No.  411630521