Returns & Refunds
14-Day Guarantee
THIS GUARANTEE IS ON ELECTRICAL ITEMS ONLY:
PLEASE NOTE FOR HEALTH & SAFETY PURPOSES THE NOSE / EAR TRIMMER & CROWN JEWELS BODY TRIMMER IS NOT INCLUDED IN THE 14 DAY GUARANTEE.
Try our electronics completely risk-free: If you’re unsatisfied with your first use, the first thing to do is email kevinjuniorproducts@hotmail.com or DM on Instagram (@kevinjuniorproducts) explaining what the problem is. Most issues reported end up being more about the technique used, than the tool itself.
Next step is to watch the dedicated YouTube videos to determine if your technique is correct, here is the link to the channel https://www.youtube.com/@kevinjuniorbarbers
Here you’ll find tips and tricks on how best to use your item.
If after watching the tutorials and using the techniques and advice given you're still not happy with the results, we can start a return.
PLEASE NOTE, VERY IMPORTANT:
ONCE THE 14 DAYS HAVE PASSED, RETURNS CAN NOT BE ACCEPTED UNLESS THEY HAVE A MANUFACTURING DEFAULT, ALSO IF YOU HAVE ATTEMPTED TO MODIFY THE ITEM(S) IN QUESTION THIS WILL ALSO VOID THE WARRANTY.
(TERMS AND CONDITIONS)
THE 14 DAY RETURN POLICY IS AUTOMATICALLY VOID IF THE PRODUCT COMES INTO ANY CONTACT WITH WATER AND IS NOT A WATERPROOF ITEM! ALSO THE WARRANTY DOES NOT COVER ACCIDENTAL DAMGE
EVEN RUNNING THE HEAD UNDER THE TAP TO CLEAN IS ENOUGH TO KILL THE CIRCUIT BOARD AND THE BATTERY ON THE SKELETON BEARD TRIMMER.
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PLEASE FOLLOW ALL STEPS BELOW:
1. Watch the tutorial videos on YouTube to see if the technique’s shown by Kevin assist with your trim or shave, even if you “think” you’re doing it correctly.
2. Videos didn't help? Ok.
Item(s) must be returned in the EXACT same condition they were received in, with all packaging and accessories intact (No cosmetic damage) Returned exactly how sent, boxed and with everything inside.
3. Item(s) must be posted with full tracking, any loss of item(s) in transit is the responsibility of customer.
(NO REFUNDS ON POSTAGE UNLESS RETURNING FAULTY ITEMS)
4. Item(s) must be returned within 14 days of receiving them, the guarantee is void after that.
5. PLEASE PUT A NOTE IN WITH YOUR RETURN WITH YOUR NAME, ADRESS AND REASON FOR RETURN.
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Manufacturer Warranty!
At Kevin Junior Products™, we stand behind the quality of our products. That's why we offer a comprehensive 30-day personal warranty on all purchases.
Your satisfaction is our top priority, and we want you to feel confident in your purchase.
After the initial 30 days it’s then the manufacturer warranty which DOES NOT COVER WATER DAMAGE.
If you encounter any issues and believe your item has a fault that is 100% not water damage related, Simply reach out to our customer support team via kevinjuniorproducts@hotmail.com to initiate a return.
(POLITE NOTICE, ALL RETURNS ARE HANDED TO THE MANUFACTURER FOR INSPECTION, THEY WILL OPEN THE PRODUCT TO CHECK FOR WATER DAMAGE, NO REFUNDS OR REPLACEMENTS IF THEY FIND ANY)
Our Return address below:
Kevin Junior Products Ltd
Ground Floor
Unit 11 Acorn Business Park
Heaton Lane
Stockport
England
SK4 1AS
After we've received and inspected your return we will either replace or refund, depending on what you've requested.
REMEMBER!!!!
REFUNDS ARE VOID IF YOU CLEAN THE SKELETON BEARD TRIMMER OR BLACK KNIGHT FOIL SHAVER WITH WATER, OR ALLOW ANY WATER NEAR THE PRODUCTS!
Refunds are paid back to the original payment method and take up to 5 working days to process.
If after 5 days it's not hit your bank, email hello@kevinjunior.co.uk and report it.
We believe that exceptional customer service goes hand in hand with exceptional products. So shop with peace of mind, knowing that we've got your back for a full 30 days from your delivery.
Your satisfaction is our commitment, and we're here to ensure your experience is nothing short of amazing.
Experience worry-free shopping today and explore our wide range of high-quality products.
We can't wait to exceed your expectations!
Kevin Junior Products™: Where your satisfaction is guaranteed!
VAT 411630521
KEVIN JUNIOR PRODUCTS LTD